Policies
PRIVACY POLICIES
Updated 11/12/25
Your experience at Hive Med Spa is important to us. Knowing what to expect can help your visit go smoothly, without any unwanted surprises.
Please take a moment to read the following information:
On Your First Visit
Please arrive 20 minutes early to allow extra time for check-in. Arriving late will simply limit the time for your consultation, reducing its effectiveness and your pleasure. Your appointment will end on time so that the next guest is not delayed. Patients arriving more than 15 minutes late for their appointment will need to reschedule.
Late Policy
If you arrive later than scheduled, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests and will be charged at full value.
Cancellation and No-Show Policy
If you don’t show for an appointment or cancel your appointment without notifying Hive Med Spa in a timely manner (24 hours prior), there may be a $25 Re-Booking fee that will become a credit applied to your rescheduled service. In the event of a second no-show or cancellation without proper notice, the $25 Booking Fee will reimburse Hive Med Spa for time lost.
Special Conditions
Please notify our Spa Consultant before scheduling your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.
Age Requirement
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult. Laser hair removal and electrolysis cannot be done on anyone under the age of 14.
Quiet Environment
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones must be turned off when entering the spa.
Visitors
We are unable to accommodate guests accompanying clients in the treatment area of the spa, including those complying with our age restriction policy. All non-clients must remain in the waiting lounge.
Privacy Policy
No mobile details or personally identifiable information will be shared with third parties or affiliates for marketing or promotional purposes.
Clients’ Right To Know
We strive to exceed our clients’ needs. We believe that suggesting products best suited for them is as essential as the service we perform. Therefore, our client’s right to know policy advises each client on the products and techniques best suited to maximize the benefits of their service.
Clients’ Right To Know
We value your feedback and want you to be as informed as possible. Please don’t hesitate to contact us with any questions about our policies or treatments.
DIGITAL DATA POLICY
This Privacy Policy describes how The Hive Medspa (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from The Hive Medspa. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.
3. Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
4. Your Choices and Rights
You have the following rights regarding your information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request corrections to inaccuracies in your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
5. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at: